You can return any item ordered from the online shop free of charge within 14 days.
You can return any item ordered from the online shop within 14 days of receipt. A return form will be sent with the delivery. You can use this to return the goods free of charge. Tick the reason for your return of the relevant products and enclose the return receipt with your return shipment.
In order that we can process your return quickly, please note the following:
Always use the original label
Always use the original packaging
Label these with our return sticker
The returned item must be accompanied by the original labels and fastenings, and it should be in a state expected after normal usage in inspecting and trying on the product. We will be unable to sell any return items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
The return must be sent to our European distribution center:
Victorinox Retail AG c/o PVS Fulfilment Service GmbH Werner-Haas-Str. 5 D-74172 Neckarsulm Germany
We will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, then we will refund the amount immediately to the credit card or PayPal account used when ordering. We will also inform you about your credit by e-mail.
Please understand that we can only take back items that were purchased in our online store. For items bought in one of our shops or from third parties that you wish to return, please contact the relevant sales outlet directly.
Please note that individualized orders may not be cancelled. As soon as you place your order, Victorinox starts the production and therefore cannot accept any changes or cancellation. The right of withdrawal does not apply to the delivery of goods that are made according to the customer specifications or are clearly tailored to the personal needs of the customer. In addition the right of return does not apply to configurated and personalized items except for manufacturing defects, deficiencies, damage from transport or any other error caused by Victorinox. In such cases, we will happily send you a correct product free of charge.
All available products and the best browsing experience in one place
Sign up to our newsletter and get 10% off your next order.