If you would like to replace wheels yourself or customise your bag with a selection of accessories, please visit the link below for a range of available spare parts from Victorinox or authorised online retailers, or for information on the process of getting replacement wheels.
Victorinox has a wide variety of travel accessories (secure locks, ID tags, toiletry bags and much more) to keep you organised and on-the-go.
If you need to replace the wheels on your bag, please send us an email at service.travelgear.ch@victorinox.com with the following information:
The style number of your bag (STYLE # 30333501, STYLE # 600617, for example). You will find the style number information on a fabric label (usually black with white or blue lettering) sewn inside the product: – For luggage – the label is usually sewn inside the main compartment – For bags (backpacks or computer bags – the label is sewn inside the computer compartment or other main zipped compartments.
Your contact information including your full name, your email address, a daytime phone number and your delivery address.
We will be pleased to ship you these wheels free of charge.
Please contact our national repair centre if you need any other parts replaced.
Repair Service Boer Panoven 50 3401 RB IJsselstein The Netherlands +31 (0)30-688 20 49 victorinox@repairserviceboer.nl
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